Shipping & Delivery
Lumi Swift LLC
30 N Gould St Ste R, Sheridan, WY 82801
Email: support@lumiswift.com
Digital Products
Digital products (website themes and email template bundles) are delivered electronically — there is no physical shipment. Upon completed purchase, you will receive a download link and license details by email to the address provided at checkout. Delivery is typically instant; in rare cases, please allow up to a few hours before contacting support.
Physical Products
We are finalizing our shipping carriers and rates ahead of launch. Once checkout is enabled, the following details will apply and be confirmed at checkout:
- Processing time: Orders are typically processed within 1–3 business days before shipment.
- Domestic shipping (United States): Carrier and estimated transit times will be shown at checkout based on your address.
- International shipping: Where offered, international orders may be subject to customs duties, import taxes, and longer delivery windows, which are the responsibility of the recipient.
Order Tracking
Once your physical order ships, you will receive a shipping confirmation email with tracking information where available.
Lost, Delayed, or Missing Packages
Once a package leaves our facility, delivery timelines are managed by the carrier. If your order appears significantly delayed, lost, or you have concerns about delivery, contact us at support@lumiswift.com with your order number and we will assist in locating it or, where appropriate, arranging a replacement in line with our Refund Policy.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. Lumi Swift LLC is not responsible for orders delayed or delivered incorrectly due to an inaccurate address provided by the customer, though we will do our best to assist in redirecting a shipment where possible.
Questions
If you have questions about shipping or delivery, contact us at support@lumiswift.com.
Last updated: September 2026