Refund Policy

Lumi Swift LLC
30 N Gould St Ste R, Sheridan, WY 82801
Email: support@lumiswift.com

This Refund Policy applies to all purchases made through lumiswift.com and should be read alongside our Terms of Service.

Digital Products

Digital downloads — including website themes and email template bundles — are non-refundable once delivered. Because these files can be downloaded and used immediately, and a usage license attaches upon delivery (see our Terms of Service), we cannot offer refunds, returns, or exchanges except:

Where the file delivered is materially defective, corrupted, or does not match its product description; or
Where required by applicable consumer protection law.

If a digital product is refunded, the license granted for that product is automatically revoked and you must delete all copies of the files.

Physical Products

Physical goods may be returned within 14 days of delivery for a refund or exchange, provided the item is unused, in its original packaging, and in resalable condition.

To start a return, email support@lumiswift.com with your order number and reason for return. Once approved, we will provide return instructions. After we receive and inspect the returned item, we will notify you of the outcome; approved refunds are issued to your original payment method within 5–10 business days of approval.

Non-Returnable Physical Items

For hygiene and other reasons, certain items may be marked as final sale on the product page at the time of purchase. Any such exclusions will be clearly stated before you complete checkout.

Damaged, Defective, or Incorrect Items

If a physical item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@lumiswift.com with your order number and photos of the issue. We will arrange a replacement, exchange, or full refund at no additional cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs on standard returns. We cover return shipping when the item received was damaged, defective, or incorrect.

Sales Tax and Duties

Refunds will include any sales tax originally charged on the returned item. Lumi Swift LLC is not responsible for customs duties or import taxes on international orders, and these are non-refundable through us.

Late or Missing Refunds

If you haven’t received a refund within 10 business days of approval, please check with your bank or card issuer first, as processing times vary. If the refund still hasn’t appeared, contact us at support@lumiswift.com.